In a day and age when it’s easy for big companies monopolize the cyclist market while half-assing good customer service to weekend warriors and wannabes such as myself, it’s always refreshing to be reminded that there are still small companies that aren’t under rule of a guy with a business degree wearing a suit and sitting behind a giant mahogany desk. As fighters of the man behind the desk, they actually have to care about their customers- something I experienced last night that made me feel all warm & fuzzy inside (well, it could have been the Maredsous, but whatever).<\/p>\n
As you may remember from my race report, I flatted early and found that the Awesome Strap Race that Dicky gave me after Southern Cross had somehow cut a hole in my spare tube. I don’t really fault the strap- if you ride off-road, stuff rattles and vibrates. No matter how you secure it to your bike or person, a tube can have a hole rubbed in it over time, and it’s my job to check for that. I fault myself.<\/p>\n
However, last night, I got an email from the president of Backcountry Research<\/a>. He apologized profusely for my problems and is going to send a Hitch<\/a> strap out for me to try. Hell yes! Win on so many levels.<\/p>\n So, there you have it. Hurray for “Awesome” customer service.<\/p>\n","protected":false},"excerpt":{"rendered":" In a day and age when it’s easy for big companies monopolize the cyclist market while half-assing good customer service to weekend warriors and wannabes such as myself, it’s always refreshing to be reminded that there are still small companies that aren’t under rule of a guy with a business degree wearing a suit and…<\/p>\n","protected":false},"author":151,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":[]},"categories":[3,4,16],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/sa8Uq-3434","_links":{"self":[{"href":"http:\/\/www.brickhouseracing.com\/index.php?rest_route=\/wp\/v2\/posts\/3434"}],"collection":[{"href":"http:\/\/www.brickhouseracing.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.brickhouseracing.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.brickhouseracing.com\/index.php?rest_route=\/wp\/v2\/users\/151"}],"replies":[{"embeddable":true,"href":"http:\/\/www.brickhouseracing.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3434"}],"version-history":[{"count":6,"href":"http:\/\/www.brickhouseracing.com\/index.php?rest_route=\/wp\/v2\/posts\/3434\/revisions"}],"predecessor-version":[{"id":3438,"href":"http:\/\/www.brickhouseracing.com\/index.php?rest_route=\/wp\/v2\/posts\/3434\/revisions\/3438"}],"wp:attachment":[{"href":"http:\/\/www.brickhouseracing.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3434"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.brickhouseracing.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3434"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.brickhouseracing.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}