Not only is Ibex wool wonderful, their customer service is awesome!

I ordered some arm warmers back in June, only to find that they were too big. I sent them back to exchange them for a small, but somehow I left the return address off of the return form (I guess I was assuming that if they’d sent it to me, then they’d know where to send it back).

Well, the replacements were sent to the only address they had in their system- my former apartment. I realized today that I hadn’t received the replacements (I hadn’t been thinking about winter clothes because it’s been hot). I emailed them, and figured out what happened. Even though I was the one that screwed up- they’re sending small arm warmers to me (at the correct address) anyway.

You guys rock.